Subject: What is Payment, Shipping, Delivery, return at glasseslit?
Glasseslit.com Payment, Shipping, Delivery
Q:What forms of payment do you accept?
A:We only accept payment through Paypal.
Q:How to change my order if the order has been paid?
A:Please feel free to ask our Live Help ,call the service hotline or email us, our customer service will modify your order or cancel it within 24 hours of orders placement as your requirement.
👉👉See also: How to Order from glasseslit and use coupon code
Q:How long will it take to get my glasses?
A:It depends on what lenses you choose, namely the time includes processing time and shipping time.
In most case, the processing may take 3-4 business days for normal single vision glasses. Orders with photochromic lenses, polarized lenses, bifocals/progressive lenses, or prescription sunglasses may take 7-15 business days.
Q:Can I track my order?
A:To monitor and track your order status, go to “MyAccount” and click on “Order History” . We’ll e-mail you as your order leaves our shipping area.
Q:Could I appoint the delivery time?
A:Sorry. Orders of our website are dispatched by third-party logistics, so we can not control the specific delivery time. But if you have any other special requirements, you can contact our Live Help.
Q:Could I change delivery address of my order?
A:(1)If your order have not been dispatched, you could ask our customer service in time to modify your order.
(2)We are afraid that if your order have been dispatched,we could not modify the delivery address. But we will contact the logistics to see if there are any solutions.
Q:I checked it on the express company website that my order has been received, but in fact I have not received it, what’s the matter?
A:In general, this situation is rare. Maybe your family, colleagues, or security staffs helped to sign for it. If not, please contact us to check for it.
Q:What if the damage was caused during the shipping?
A:We will bear the loss if the glasses are damaged or lost in the transit, so you don’t have to worry about the transportation.(After a long-distance transport, there is probably some slight collision in the outer package, but will not damage the goods in the box).
Glasseslit Return Policy
At glasseslit.com, we aim to provide you the perfect pair of eyeglasses and the best price here! . However, if you have any problem or you’re not completely satisfied with your glasses, please feel free to contact us . We offer a 30 day’s warranty from the date you receive the glasses . If for some reason you are not completely satisfied with your glasses or you made a mistake in your order, you may simply return them in their unworn, original, merchantable condition, in the original case for:
A one time use only-100% store credit (excluding the shipping fee, which is not refundable)
50% refund of the production cost (excluding shipping) to the credit or debit card or PayPal account that you used on the order,since they are custom made/ordered merchandise, contact us by phone or email at cs@glasseslit.com within 30 days about the refund. Once we processed the returned items, we will refund it immediately.
Notice: we do not responsible for the return postage; the store credit or exchange can be only used for one time, and no additional store credit or exchange will be offered for this item;. Exchanges, issues of store credit and refunds will only be processed once the returned item(s) arrive in our facilities.
We promise to create all products to match the prescription you provide us with, however, if you feel there is a manufacturing error, please feel free to contact us within 30 days of receipt to return the glasses for inspection and we will offer a possible remake at no cost for you depending on the inspection results.
How to Return Your Glasses?
Simply follow the following instructions:
- Contact us by phone or email within 30 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number. We cannot process or honor returns without an RMA number.
- All returns must be returned in their unworn, original, condition, in the original case include an eyeglass case and lens cleaning cloth.
- Package your glasses securely and make sure to include your name, order number and a brief note describe why you returned the glasses; or a copy of the prescription as well as PD that you received from doctor, so we can inspect the glasses.
- We are sorry that we don’t take the liability
