Shein is a clothing company that mainly targets female customers, but also provides men and boys clothes. This shopping site receives mixed reviews from consumers; some customers are satisfied and some are not. We suggest you follow the Shein return policy before purchasing on Shein.com. This Shein Return Policy Guide will provide you with all the information you need to return your product.
Shein Return Policy Guide:
The period for return — 45 days
If you are not completely satisfied with the product you bought in Shein, you have 45 days to submit a return request. The product you wish to return must be unused, unwashed, or damaged with all original stickers attached.
Does Shein have free returns?
Items must be returned within 60 days of receiving your order. SheIn does offer free return shipping for your first time, and a flat rate of $7.99 once your package has been received after that. All items must be sent out 40 days after purchase
How do you make a return?
To return your item, it must be sent to Shein Return Center. You can follow a simple step-by-step guide below:
Step 1: Log in to your SHEIN account and click “My Orders” to select the order you wish to return.
Step 2: Click “Return Item” to select the items you wish to return.
Step 3: After entering the return reason, click “Send” and print “Return Label“.
Step 4: Package your product and paste the return label onto the package.
Step 5: Take the shipment to the nearest post office, or drop it off to your postal company.
Note: You only receive the first free return, and any additional return for the same order will generate a fee of $ 7.99 (will be deducted from the refund amount).
If you are still confused, you can return by calling up the customer care by following below steps:
- Please contact Customer Service by submitting a ticket on the website, indicating the products you would like to return and the reason. The customer care team will get back to you within 24 hours.
- After receiving return instructions from Shein customer care, package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after they receive the package. They will issue the refund to your SHEIN wallet if you have not otherwise informed them to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
*If your order is paid by COD, then your wallet balance cannot be withdrawn, it can be used together with coupon code and points on your next purchase.
On average, Shein takes 7 days to process your return and issue refunds upon receipt of your package. The refund amount will be added to the original payment source or to your Shein wallet.
Note: Shipping and original insurance charges are not refundable
Note: If you are buying Black Friday, you will have to wait a week to request a refund.
Products covered under Return Policy
Bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets)[If received damaged/defective, contact their customer service here],Free gifts>Non-returnable.
Rest:-45 days: Do not send your return to the address on your package, follow the instructions given on the return label