The Rakuten Points program is our way of thanking you for your loyalty. The more qualifying purchases you make on Rakuten, the more Rakuten Points you receive!
Once your Rakuten Points mature or become available for use, you can redeem them and use them to pay for new purchases on Rakuten.
What’s changed to our Rakuten Points program?
Standard and Promotional Points are now available to use 24 hours after your order ships and have an expiration date of 1 (one) year. You no longer have to wait 15 days for your points to mature and the expiration period has been extended.
What kind of Rakuten Points are there?
There are two types of Rakuten Points:
Standard Rakuten Points – These are Rakuten Points earned making regular purchases on Rakuten that are not part of a Rakuten Points promotion
Promotional Rakuten Points – These are Rakuten Points awarded when purchasing using special Rakuten Points promotional codes
How do I earn Rakuten Points?
You can earn 1 standard Rakuten Points for each $1 you spend on an item (excluding shipping fees, tax, and any other fees associated with your order). For example, if your item was $500, you would get 500 Rakuten Points ($5).
You must use a Rakuten Account (guest checkout orders do not qualify)
Additionally, there is no maximum amount of standard Rakuten Points that may be earned on an order unless otherwise stated.
Why don’t I earn Rakuten Points with guest checkout?
Rakuten Points are only available to Rakuten Account holders. Because Rakuten Accounts are not used in the purchase process, we cannot provide Rakuten Points when you use Rakuten Guest Checkout.
When can I use my Rakuten Points?
Standard Rakuten Points and Promotional Rakuten Points are available to use 24 hours after your order ships.
How can I use Rakuten Points?
You may apply your Rakuten Points on the order “Payment” page of the Rakuten checkout process.
On the “Payment” page, you will see a “Rakuten Points” box showing how many Rakuten Points you have available to use towards your order. These points are automatically applied to your order. You may adjust the amount points you would like to apply to the order by entering the amount you would like to use in the available text box. If you do not want to use the points, you may check the box “Do not apply points”.
Your Rakuten Points will be applied to the order using the Rakuten Points with the closest expiration date first.
For every Rakuten Points applied, the cost of your order will be reduced by $0.01. The minimum number of Rakuten Points you may use is 1. The maximum number of Rakuten Points that you can use is 250,000 Rakuten Points per order or 500,000 Rakuten Points per month.
You can pay for any items on Rakuten with a mix of Rakuten Points and any method of payment below.
- Debit or Credit Card
How will my Rakuten Points be refunded?
Any refunds for orders that have used Rakuten Points will have their refunds issued in the equivalent amount of Rakuten Points.
If a partial refund is applied to an order, the portion paid in Rakuten Points will be refunded first before the payment method used. For example, if $50 of the order was paid in Rakuten Points and a partial refund of $10 was applied to the order, the $10 would go back in Rakuten Points. If the amount of the partial order is more than the points used, the remaining partial refund will be applied to the payment method used.
Refunds for Rakuten Points can take up to 1 business day to process.
When do my Rakuten Points expire?
Standard Rakuten Points expire 1 (one) a year after the Rakuten Points become available to use. If you make a purchase within that time period, all unused Standard Rakuten Points are renewed for another 1 (one) year from when your new order ships.
Promotional Rakuten Points expires in accordance with the promotion’s terms and conditions. Promotional Rakuten Points do not renew as a result of subsequent purchases.
Rakuten Rewards MasterCard® Rakuten Points expire 2 years after the Rakuten Points become available for use. Rakuten Rewards MasterCard® Rakuten Points do not renew as a result of subsequent purchases.
In all cases, a notification will be sent prior to the expiration of your Rakuten Points to allow you time to use them or make another purchase.